Privacy Policy

Privacy Policy

Neuro-Sparks Business Solutions Ltd and Neuro-Sparks Training Solutions Ltd

Last updated: April 2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use our booking platform.

2. Data We Collect

We may collect the following information:

  • Name
  • Contact details (email, phone number)
  • Organisation details
  • Booking information
  • Dietary requirements and accessibility needs (where provided)

3. Data Controller

Neuro-Sparks Business Solutions Ltd and Neuro-Sparks Training Solutions Ltd act as data controllers for the purposes of delivering services and managing bookings.

4. How We Use Your Data

We use your data to:

  • Process bookings and payments
  • Communicate with you about your booking
  • Deliver training services
  • Send marketing communications where you have opted in
  • Meet legal and regulatory requirements

If you choose not to provide certain information, we may be unable to deliver some of our services. We use your data to:

  • Process bookings and payments
  • Communicate with you about your booking
  • Deliver training services
  • Meet legal and regulatory requirements

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: to process your booking and deliver services
  • Legal obligation: to comply with applicable laws and regulations
  • Legitimate interests: to improve our services and customer experience
  • Consent: where you have agreed to receive marketing communications or provided sensitive information such as dietary or health requirements

Any sensitive data disclosed during the booking process will be encrypted and handled with the highest level of confidentiality and care.

6. Data Sharing

We do not sell your data. We may share it with:

  • Payment processors
  • Event delivery partners (where necessary)
  • Legal authorities if required by law

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined above and to meet legal obligations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Object to processing
  • Request data portability

To exercise your rights, please contact us.

9. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

We use trusted systems including Zoho and Microsoft to securely process and store personal data.

We are Cyber Essentials Plus accredited, demonstrating our commitment to maintaining a high level of data security and protection.

Any sensitive information provided, including health or dietary requirements, is encrypted and handled with the highest level of confidentiality.

10. Cookies and Tracking

Our platform may use cookies to improve user experience. You can manage cookie preferences through your browser.

11. External Links

Our website or booking pages may contain links to external sites. We are not responsible for the privacy practices or content of those third-party sites.

11. Third-Party Platforms

Bookings are processed through Zoho Backstage and related Zoho services. Please refer to Zoho’s privacy policies for further information.

12. Marketing Communications

  • By providing your contact details during booking, you may be given the option to join our marketing list.
  • If you choose to opt in, we may contact you with updates, offers, and relevant information about our services.
  • You can unsubscribe from marketing communications at any time using the link provided in emails or by contacting us directly.

13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website.

14. Contact

If you have any questions about this policy or your data, please contact us: