Privacy Policy
Neuro-Sparks Business Solutions Ltd and Neuro-Sparks Training Solutions Ltd
Last updated: April 2026
1. Introduction
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, booking platform or services.
2. Data We Collect
We may collect the following information:
- Name
- Contact details, including your email address and telephone number
- Organisation details
- Booking information
- Dietary requirements and accessibility needs, where voluntarily provided
3. Data Controller
Neuro-Sparks Business Solutions Ltd and Neuro-Sparks Training Solutions Ltd act as data controllers for the purposes of delivering services, managing bookings and maintaining our relationship with you.
4. How We Use Your Data
We may use your personal data to:
- Process bookings and payments
- Communicate with you about your booking or service
- Deliver workplace training, coaching and related support services
- Send marketing communications where you have specifically chosen to receive them
- Meet applicable legal and regulatory requirements
If you choose not to provide information that is necessary to process a booking or deliver a service, we may be unable to provide that service to you.
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity: to process your booking and deliver the services you have requested.
- Legal obligation: to comply with applicable laws and regulatory requirements.
- Legitimate interests: to improve our services and customer experience.
- Consent: where you have agreed to receive marketing communications or have voluntarily provided sensitive information, such as dietary, accessibility or health requirements.
Any sensitive data disclosed during the booking process will be encrypted and handled with the highest level of confidentiality and care.
6. Data Sharing
We do not sell your personal data. Where necessary, we may share your information with:
- Payment processors
- Event or service delivery partners
- Legal or regulatory authorities where required by law
We only share the information necessary for the relevant organisation to perform its service or meet a legal requirement.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy and to meet our legal, accounting and regulatory obligations.
8. Your Rights
Under UK GDPR, you may have the right to:
- Access the personal data we hold about you
- Request the correction of inaccurate or incomplete information
- Request the deletion of your personal data
- Object to or request the restriction of certain processing
- Request the transfer of your personal data
- Withdraw your consent where processing is based on consent
To exercise any of these rights, please contact us using the details at the end of this policy.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, misuse, alteration or disclosure.
We use trusted systems, including Zoho and Microsoft, to securely process and store personal data.
We are Cyber Essentials Plus accredited, demonstrating our commitment to maintaining a high level of data security and protection.
Sensitive information, including health, accessibility or dietary requirements, is encrypted and handled with the highest level of confidentiality.
10. Cookies and Tracking
Our website and booking platform may use cookies and similar technologies to improve functionality and user experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.
11. External Links
Our website or booking pages may contain links to external websites. We are not responsible for the privacy practices, security or content of those third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
12. Third-Party Platforms
Bookings may be processed through Zoho Backstage and related Zoho services. Your information may also be processed using other trusted platforms that support the delivery and administration of our services.
Please refer to the relevant third-party privacy policies for further information about how those providers process personal data.
13. Marketing Communications
When providing your contact details, you may be given the option to join our marketing list.
Where you choose to opt in, we may contact you with relevant updates, information, events and offers relating to our services.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or data-processing practices.
Any updated version will be published on our website with a revised “last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy, how we use your personal data or your data-protection rights, please contact us:
Email: hello@neurosparksolutions.com
Telephone: 0333 888 0558